Returns and Refunds Policy

TJ’s Garden Products want you to be delighted with any product purchased on our Website. If you are not, we guarantee to do our utmost to put right any concerns you may have. Upon delivery the driver will wait upto 15 minutes to all you to check the goods for quality and quantity prior to receiving a signature.

If in the event your goods are incorrect, faulty or damaged on delivery and this was not noticed when they were first examined you must notify TJ’s Garden Products in writing within 7 days of receiving your order.

We will exchange the product or issue a full refund. If we cannot provide an exact replacement (the item is out of stock or discontinued) we will recommend a substitute as an alternative. If you are not satisfied with this then a full refund will be issued to the original payment card. You have a duty of care whilst the product is in your possession and it is preferable that the product be returned in its original packaging. We will consider the overall condition of the product being returned and we reserve the right to bill you for any damage incurred by yourself or poor re-packaging if the product is returned is in such a condition that the item needs to be reduced in price for stock or disposed.

The goods must be returned within 28 days of delivery. The collection of the goods will be arranged through our nominated delivery courier who will contact you to arrange collection from the original delivery address. The courier will not go to an alternative address unless instructed to do so by TJ’s Garden Products.

In all instances you must take reasonable care of the item(s) and must not use them. If the goods are to be returned because they are incorrect or faulty you will be refunded in full. If the item is not defective then you will need to return it at your own cost. We reserve the right to charge for collection of the item. The return of the goods will be at your expense.

You have a statutory 7 day cooling off period (with the exception of products being made to your specification) from the day after you receive your order. During this time you may cancel your order at any time and receive a full refund. If the item has already been despatched to you, then we reserve the right to charge for the collection of the item. The above returns policy does not affect your statutory rights. For further details refer to our terms and conditions section.

Cancellation of Orders 'Made to Order'

Any order made to your own specification may not be returned. If you decide to cancel such an order at any time after production has commenced you will be liable for the cost of work in progress to date of cancellation.

If you cancel such an order after it has been despatched you will be liable for the cost of the construction and the cost of return unless the item is incorrect, faulty or substantially damaged on delivery. Substantially damaged means an item that is damaged that renders the item unfit for purpose. New parts will be sent out for minor damage.

How long will it take to receive my refund

Refunds will be paid within 30 days after receipt of the returned goods. Please also allow 3 - 4 working days for your credit / debit card issuer to credit your account.

How do I return a gift I have received

If you receive a gift and it is damaged, we will replace it for you.

You must notify TJ’s Garden Products (in writing) within 7 days of receiving your order.

The goods must be returned within 28 days of delivery.

The collection of the goods will be arranged through our nominated delivery courier. In all instances, you must take reasonable care of the item(s) and must not use them. Unfortunately, we cannot exchange for a different product. If you require an exchange for a different product then a new order will have to be placed.

Returns process

STEP 1

Returns and Refunds must be made in writing within seven days of receiving your order either by:

Email - enquiries@tjsgardenproducts.co.uk
Fax - (01484) 654222
Write to us at – TJ’s Garden Products, Jovil, Manchester Road, Linthwaite, Huddersfield, HD7 5QX

Our Customer Care Team will respond as soon as they can. Please ensure you complete all the details in the email.

If faxing or writing you will need to provide the following information:

Name and Address
Your Order Number
Description of Product
Reason for return

STEP 2

TJ’s Garden Products will then verify your request by email/post which will be subject to our terms and conditions.

STEP 3

Our Courier will then contact you to arrange a time for collection.

STEP 4

Please ensure you wrap the item securely for transit, using the manufacturers own packaging if available. Remember to enclose your despatch note (remember to write your Order Number on the reverse) and securely affix the returns label safely to the parcel.

STEP 5

You will receive your refund within 30 days after the goods have been received.

Please note: You have a duty of care for the product and any damage (or additional damage if the product is already damaged) by yourself or poor re-packaging may incur a charge.

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